Cancellation requests are considered when made within 7 days of placing an order, unless the seller has started shipping or the order is out for delivery. In that case, the product may be rejected at the doorstep.
Damaged, defective or materially different items should be reported to customer service within 7 days of receipt. The team will review the request and take an appropriate decision.
Approved refunds are processed within 3 days. Manufacturer-warranty complaints should be referred to the relevant manufacturer.
Questions about this policy? Contact SHPCL.