Authentic Sonbhadra handicrafts • Supporting rural artisans & self-help groups
SHPCL

Customer information

Return Policy

We offer refund or exchange within the first 7 days from the date of purchase. After 7 days, no return, exchange or refund is offered.

To qualify, an item must be unused, in the same condition as received and in its original packaging. Sale items may not be eligible. Replacement requests apply to items found defective or damaged.

Once an accepted return is received and inspected, we notify you by email. Approved requests are processed in accordance with our policies.

Questions about this policy? Contact SHPCL.

Talk to us

Have a question or a bulk order?

The SHPCL team answers every enquiry personally — call us or send a message and we will get back to you the same working day.